At IMO we want you to have the best experience possible with your mobile device. If on the rare occasion you think you may have a problem we want to make the process of getting it resolved as quick and painless as possible, as we recognise that your mobile phone is an integral part of your life.

You can download your specific device user manual here which may help resolve your problem.

User Manual – IMO S

User Manual – IMO Q2

User Manual – IMO Dash

User Manual – IMO GO

If you’re a new smartphone user, here’s the IMO S Beginners’ User Guide to bring you up to speed with your IMO S smartphone:

IMO S Beginners’ User Guide

If you still have a problem please follow the instructions below and we will have you back up and running in no time at all.

If you purchased your mobile device from Virgin click here

If you purchased your mobile device from any other retailers, please contact them directly for your IMO support.


Details of your IMO 2 year warranty

Please click here for details of your IMO warranty.