Should I have Standard SIM, Micro SIM or Nano SIM for my IMO Dash
The SIM card for IMO Dash should be Micro SIM card.
How can I check and edit my phone number?
Alternatively, there are several other ways to check out your phone number:
How can I check the IMEI number?
Enter *#06# on your keyboard to display your IMEI.
If you are on call, move the cursor to Keypad and press Select button. Then enter *#06# and press Options button to display your IMEI.
How can I obtain the PUK or NCK code?
If the error message on your phone says that you need a PUK, please get in touch with your network provider and follow the relevant menu options.
How can I use PUK / NCK code provided to unlock the device?
How can I perform a factory reset?
Why is my phone feeling warm, closing apps, or occasionally slowing down?
During extended operation, the device may feel warm. In most cases, this is normal. To avoid getting too warm, the device may automatically slow down, dim display during a video call, close apps, switch off charging, and if necessary, switch itself off.
How can I charge my phone?
Your device is supplied with a USB charging cable. Insert the USB cable end into your computer or a compatible plug adapter connected to a mains socket. Insert the other end of the charging cable into the corresponding port on your device.
Why does my phone occasionally stop charging before it reaches 100%?
The warning is a normal recommendation message and not harmful to battery or phone, phone will start recharging once returning to normal temperature. You can follow below actions to make phone return to normal temperature: 1) It is suggested not to expose your phone in the sunshine for long time; 2) Close large power consumption applications; 3) Reduce the brightness of screen to lower the temperature.
What should I do if my phone doesn’t charge?
First ensure the issue isn’t with the power source or socket you’re using – you can quickly check this by plugging your phone into a different outlet, then checking if it charges. If the socket is not the issue, try taking a closer look at the power cable or charging port on your phone, ensuring everything appears as it should. Then, try turning your phone off completely and plugging it into the socket. Make sure the USB cable is inserted into the power adapter fully before you plug the adapter into a power outlet. Bear in mind if the battery is completely drained, it might take up to 2 or 3 minutes to start charging.
Why does my phone feel warm when it’s charging or while in use?
It is normal for the phone to become warm sometimes during charging or when the phone is being used extensively (multiple apps are in use, long videos, gaming etc.). Please contact support if the problem persists, particularly if it happens outside the kind of use mentioned above.
What kinds of inappropriate phone using habit may cause battery potential risk?
1) Using a non-standard charger instead of an official charger. 2) Using damaged cables or chargers, or charging when moisture is present, which can cause fire, electric shock, injury, or damage to your phone or other property. 3) Exposing your phone or battery to heating sources.
What can I do when my phone pops up a warning saying, “high temperature”?
The warning is the normal consequence of the CPU handling excessive data, which makes battery warm. It is a recommendation message and not harmful to battery or phone even if the phone feels hot. You can follow below actions to make phone return to normal temperature: 1) It is suggested not to expose your phone in the sunshine for long time; 2) Close large power consumption applications; 3) Reduce the brightness of screen to lower the temperature.
How can I select the network manually?
How can I enable mobile data?
How can I disable mobile data?
How to switch on or off data when abroad?
How can I connect to another Bluetooth device?
How can I transfer contacts via Bluetooth?
How can I enable or disable Bluetooth?
How can I transfer a photo to another phone via Bluetooth?
Make sure the receiving device has its Bluetooth turned on and is discoverable.
If the device isn’t in the list that appears, move the cursor to the Add new device menu item and press the Add button, then wait for the device to appear.
How can I adjust screen timeout?
How do I turn the Volume up?
How can I change the display contrast setting?
How can I set date and time?
How can I change the wallpaper?
How can I activate silent mode?
How can I activate vibrating alert?
How can I adjust my phone’s profiles quickly?
On the home screen, press the Right button of the Central Navigation Key to access Profiles, where you can adjust the volume, silent the phone, etc.
How can I turn the device on and off?
Press and hold the End call/Power button to turn the device on and off.
How can I set the browser home page?
How can I enable or disable flight mode?
How can I add or edit a contact?
To add a contact:
To edit a contact:
How can remove a contact?
How can I make a phone call?
To dial a number:
To call a contact:
How can I answer a phone call?
When you are receiving call, press the answer button.
How can I adjust call volume while on a call?
How can I mute or unmute while on a voice call?
Whilst on a call move the cursor to Mute and press the Select button.
How can I enable or disable speakerphone whilst on a call?
Whilst on a call move the cursor to H-Free and press Select (Middle of Central Navigation Key) button.
How can I cancel all call barring?
How can I check call timers?
How can I quickly check call logs?
On the home screen, press the Down button of Central Navigation key to access Call logs quickly.
How can I enable or disable call waiting?
To enable call waiting:
To disable call waiting:
How can I enable or disable caller ID?
To enable caller ID:
To disable caller ID:
How can I change the call barring password?
How do I import or export contacts to storage?
Export to storage:
Import from storage:
How can I copy contacts from phone to SIM?
How can I copy contacts from SIM to phone?
How can I backup data to the memory card?
How can I check storage available?
How can I clear cache in internet and browser?
Where is the default folder for downloaded audio?
Where is the default folder for downloaded apps and games?
Where is the default folder for downloaded video?
How can I format my memory card?
How can I restore data from my memory card to my phone?
How can I use the camera to take and save a picture?
How do I use the camera flash?
Off – Flash is not used.
Activate – Flash is used.
Auto – Flash is used intuitively based on light levels.
How can I record a video?
How can set the SIM lock pin?
How can I change your handset lock security code?
How can I change the ringtone?
What can I do if my phone got lost or stolen?
If your phone is lost or stolen, here are the things we recommend:
How can I create a playlist from the music downloaded?
How can I play music quickly?
On the home screen, press the Up button of Central Navigation Key to access music and then use the Up and Down button to adjust the volume. Press the Options button to make other choices.
Your IMO mobile device is guaranteed for a period of 24 months from the date of purchase. Your warranty period begins from the date you purchased your device. If your device becomes faulty in warranty and it meets the warranty T&Cs, we suggest you contact the retailer where you bought the device. This does not affect your statutory rights.
For details of IMO warranty terms and exclusions, and what you need to provide for warranty support please click here.
If your device is out of warranty or doesn’t meet the warranty T&Cs, you can contact our repair partner to get your device repaired.
Remember to remove any locks and save any data contained on your device so that it is not lost whilst your phone is being repaired or replaced. Verve Connect and our partners will not be held liable for loss of any content following a repair or replacement of your device.
To contact IMO repair partner: